Support

Last updated : July 19, 2026

This page is the single entry point for any question, issue or report about the 17Quizz application. It is public and requires no account.

1. Contact us

Write to contact@ak2r.com. We reply within 72 business hours. To speed things up, include your username, the app version (Settings → About) and, if possible, a screenshot.

For requests about your personal data: privacy@ak2r.com.

2. Report content or a player

Reporting happens directly in the app, which automatically sends us the necessary context:

• A quiz or a question: open the quiz, then the "Report" menu. Available reasons: offensive content, incorrect information, spam, copyright infringement, content unsuitable for the app's age rating, or other.
• A player: open their profile, then "Report". Reasons: harassment, cheating, inappropriate username, spam, or other.
• Block a player: from their profile, the "Block" button immediately stops all interaction between you.

Every report is reviewed by our moderation team. Content that breaks our rules is removed and its author may be sanctioned. If you cannot use in-app reporting, email us at the address above with the exact quiz title or the username concerned.

3. Report an advertisement

If an ad seems inappropriate, offensive or unsuitable for the age of the app's audience, report it from Settings → Privacy and advertising → Report an ad. Describe the ad (advertiser, product, when it appeared): this lets us escalate it to our ad network and block it.

4. Your data and your account

• Delete your account: Settings → Delete my account. Deletion is immediate and permanent.
• Download your data: Settings → Download my data.
• Advertising choices: Settings → Privacy and advertising, to review or withdraw your consent at any time.

Full details are in our privacy policy.

5. In-app purchases

Purchases are processed by Apple. If a purchase was not credited, open the shop and tap "Restore purchases" (also available in Settings). If the problem persists, contact us with the date and amount of the transaction. Refunds are handled by Apple at reportaproblem.apple.com.

Purchased virtual coins never expire.

6. Common issues

• Cannot sign in: check your network connection, then try again. If you use Apple's "Hide My Email", your account stays linked to that relay address.
• Duel interrupted: a network outage longer than ten seconds forfeits the match. The game resumes automatically if the connection returns in time.
• Notifications not received: check that notifications are allowed for 17Quizz in your device settings.

7. Minimum age

The app is restricted to people aged 15 or over. If you believe an account belongs to someone younger, or that content does not match the app's age rating, report it: we handle these requests as a priority.